ASPIRING AROMAS

TERMS AND CONDITIONS

Welcome to Aspiring Aromas!

Thank you for choosing Aspiring Aromas for your fragrance and luxury body care needs.

We are a small, independently operated business specializing in handcrafted fragrances and body care products. Every order is important to us, and we strive to provide a transparent, professional, and enjoyable shopping experience.

These Terms and Conditions explain our policies regarding purchases, order processing, cancellations, shipping, product characteristics, returns, and customer responsibilities.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER.

By accessing our website or completing a purchase, you agree to these Terms and Conditions, subject to applicable laws and consumer protections.

1. COMPANY INFORMATION

Business Name: Aspiring Aromas
Website: www.aspiringaromas.com
Customer Support: help@aspiringaromas.com
Business Location: Primary: Augusta, Georgia. Secondary: Philadelphia, Pennsylvania 

Fulfillment Centers:

• Georgia (GA)

• Pennsylvania (PA)

Aspiring Aromas operates two fulfillment centers to manage the production, preparation, packaging, and shipment of our products.

Depending on the items purchased, orders may be fulfilled from one or both locations.

2. PRODUCTS & HANDCRAFTED VARIATIONS

Aspiring Aromas specializes in handcrafted fragrances and luxury body care products.

We make every reasonable effort to accurately represent our products through descriptions, photographs, ingredient information, and pricing.

However, because many of our products are handcrafted in small batches, slight variations may occur.

These variations may include differences in:

• Color and appearance

• Texture and consistency

• Fragrance intensity

• Shimmer distribution

• Product settling

• Packaging presentation

Minor variations are a normal characteristic of handcrafted products and do not automatically indicate a defect.

Products are filled according to their stated net weight or volume, as applicable.

We reserve the right to modify, discontinue, or update products and formulations at our discretion, subject to applicable requirements.

3. VANILLA RELATED DISCOLORATION IN BODY CARE PRODUCTS

Many Aspiring Aromas fragrances feature rich gourmand notes, including vanilla, marshmallow, caramel, and other sweet aromatic materials.

Certain fragrance ingredients, particularly vanillin and ethyl vanillin, may naturally cause discoloration in cosmetic formulations over time.

What Causes Discoloration?

When incorporated into body creams and other cosmetic products, certain vanilla related aromatic ingredients may undergo chemical changes, including oxidation, that can affect the appearance of the finished product.

As a result, a product that was originally white or ivory may gradually develop a:

• Creamy yellow or beige tint

• Light tan appearance

• Golden or caramel coloration

• Deeper brown shade

The degree of discoloration depends on the fragrance composition, ingredient concentration, storage conditions, and product age.

Does Discoloration Mean the Product Is Defective?

Not necessarily.

Gradual, uniform discoloration associated with vanilla containing fragrance materials is a known characteristic of certain cosmetic formulations.

A change in color alone does not automatically indicate spoilage, contamination, or a defective product.

However, customers should discontinue use if a product develops an unusual odor, visible mold, significant separation, or other unexpected signs of deterioration.

Important Product Disclaimer

Vanilla related discoloration may occur after production, during shipping, or while the product is in the customer's possession.

Color changes caused solely by the normal characteristics of vanilla related fragrance ingredients are not automatically eligible for refunds or replacements.

This does not affect any rights customers may have regarding genuinely defective or unsafe products.

4. ORDERS & PAYMENTS

All orders must be paid in full at checkout unless another payment arrangement is expressly offered.

We accept the payment methods displayed on our website.

Customers are responsible for reviewing their orders before completing checkout, including:

• Product selections

• Fragrance choices

• Product sizes

• Quantities

• Shipping addresses

• Discount codes

• Processing timeframes

Once an order is submitted, changes and cancellations are subject to our cancellation policy.

Aspiring Aromas reserves the right to refuse or cancel orders for lawful reasons, including suspected fraud, payment verification issues, pricing errors, inventory discrepancies, or suspected misuse of our services.

If we cancel an order, any payment due back to the customer will be refunded to the original payment method.

5. CANCELLATION & ORDER MODIFICATION POLICY

ALL SALES ARE FINAL, SUBJECT TO APPLICABLE LAW.

Due to the handcrafted and made to order nature of our products, Aspiring Aromas provides customers with a 4-hour cancellation window beginning immediately when an order is placed.

How Does the Cancellation Window Work?

Customers must email their cancellation or modification request within 4 hours of the original purchase time.

This applies to orders placed:

• During regular business hours

• After business hours

• On weekends

• During observed holidays

The cancellation window does not pause, extend, or restart outside business hours.

Orders Placed Outside Business Hours

If an order is placed after business hours, during a weekend, or on an observed holiday, the cancellation request will still be honored as long as the email is received within the original 4-hour timeframe.

Eligible requests will be reviewed and processed when our customer support team returns on the next business day.

Cancellation Examples

All times are Eastern Time (ET).

How to Request a Cancellation

ALL CANCELLATION AND MODIFICATION REQUESTS MUST BE EMAILED TO help@aspiringaromas.com WITHIN 4 HOURS OF PLACING YOUR ORDER.

Please include your full name and order number.

The email timestamp will determine whether the request was submitted within the permitted timeframe.

Important: Our customer support team does not need to respond within the 4-hour window for a timely cancellation request to remain eligible.

The deadline applies to when the customer sends the email, not when our team responds or completes the cancellation.

After the Cancellation Window

Once the 4-hour cancellation period expires, orders cannot be canceled or modified at the customer's request, except where required by law.

This includes changes to product sizes, fragrance selections, quantities, and other purchased items.

Separate orders cannot be combined.

This policy applies to ready to ship, preorder, and made to order products.

6. ALL SALES FINAL, RETURNS & REFUNDS

Due to the personal use, hygienic, and handcrafted nature of our products, all sales are final, subject to applicable law and the exceptions expressly stated in our policies.

We generally do not accept returns or exchanges for:

• Changes of mind

• Personal fragrance preferences

• Incorrect product selections made by the customer

• Orders placed without reviewing product descriptions

• Minor variations associated with handmade products

• Processing delays that remain within the advertised timeframe

For health, safety, and quality control reasons, we cannot generally accept returned fragrance or body care products for resale.

Product Satisfaction & Fragrance Preferences

Fragrance is subjective.

A scent may smell different depending on individual skin chemistry, personal preferences, environmental conditions, and scent perception.

Personal dissatisfaction with a fragrance does not automatically establish that the product is defective.

Exceptions

Nothing in this policy limits rights or remedies that customers may have under applicable consumer protection laws.

Orders that are canceled within the permitted 4-hour window will be handled according to our cancellation policy.

Genuinely damaged, defective, incorrect, or missing products will be reviewed under our Product Issues Policy.

7. PROCESSING TIMES & MADE TO ORDER PRODUCTS

Aspiring Aromas products are handcrafted and fulfilled according to the processing timeframe advertised at the time of purchase.

Our typical processing and shipping timeframe for preorder and made to order products is 1–6 weeks or sooner, unless otherwise stated.

Processing may include manufacturing, fragrance preparation, product stabilization, filling, labeling, quality inspections, packaging, and fulfillment coordination.

Important Processing Information

• Processing times exclude weekends and observed holidays.

• Timelines may vary during product launches, restocks, and promotional events.

• Customers should allow the full advertised processing timeframe.

• Carrier transit time is separate from internal processing.

• The processing timeframe displayed at the time of purchase applies to that order.

Orders that remain within the advertised processing timeframe are considered on schedule and are not automatically classified as delayed.

If we become unable to fulfill an order within the applicable timeframe, we will address the delay in accordance with applicable laws and customer rights.

8. MULTIPLE FULFILLMENT CENTERS & SPLIT SHIPMENTS

Aspiring Aromas operates two fulfillment centers, located in Georgia and Pennsylvania.

Depending on the products purchased, an order may be prepared and shipped from either or both locations.

Why Might My Order Arrive Separately?

Certain products may be manufactured or stored at different fulfillment centers.

For example, perfume and Dry Body Oil may ship from Georgia, while Dream Cream and other body care products may ship from Pennsylvania.

As a result:

• Items purchased together may arrive separately.

• Packages may have different shipment dates.

• Customers may receive multiple tracking numbers.

• One package may arrive before the remaining items.

Receiving only part of an order does not automatically mean that an item is missing.

Customers should review their shipping notifications and tracking information before reporting a missing product.

Additional Shipping Fees

Customers will not be charged additional shipping fees solely because Aspiring Aromas fulfills an order from multiple locations.

International orders remain subject to our International Shipping Policy.

9. SHIPPING LABEL CREATION & TRACKING NOTIFICATIONS

Aspiring Aromas prints shipping labels in batches to maintain an organized production and fulfillment process.

As a result, customers may receive a tracking number or automated shipping notification before their package physically leaves our warehouse.

IMPORTANT: SHIPPING LABEL CREATION DOES NOT MEAN YOUR ORDER HAS SHIPPED.

A tracking number may be generated while an order is still undergoing production, quality inspections, packaging, or final fulfillment preparation.

Carrier-Generated Delivery Estimates

Shipping carriers may automatically display estimated delivery dates when labels are created.

These estimates may not reflect the actual shipment date.

Customers should disregard carrier generated estimated delivery dates until the package has physically been accepted and scanned by the shipping carrier.

Preliminary delivery estimates do not override our advertised processing timeframe.

Official Shipping Updates

Customers will receive an official shipping update once their package has physically left our facility and is in transit with the carrier.

Please allow approximately 24–72 hours after carrier acceptance for tracking movement to appear.

Orders fulfilled from multiple locations may receive separate tracking notifications.

10. SHIPPING ADDRESSES & CUSTOMER RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information at checkout.

Aspiring Aromas generates shipping labels using the information submitted with the order.

Customers should carefully verify:

• Recipient name

• Street address

• Apartment or unit number

• City and state

• Postal code

• Country

• Contact information

Address Changes

Address changes must be requested as soon as possible.

Because our fulfillment process may begin before a package ships, we cannot guarantee that address changes can be accommodated once an order has entered production or shipping preparation.

Address corrections are subject to our order modification policy and operational feasibility.

Incorrect or Incomplete Addresses

If a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply.

Domestic Reshipping Fee: $8.50 USD

International reshipping fees vary by destination and carrier rates.

Any applicable reshipping charge will be communicated before a replacement shipment is arranged.

Aspiring Aromas is not responsible for customer-provided address errors, except where otherwise required by law.

11. INTERNATIONAL SHIPPING POLICY

Aspiring Aromas offers international shipping to eligible destinations.

International shipping is charged at a flat rate of $34.00 USD at checkout.

Actual carrier costs may vary based on destination, package weight, dimensions, and available shipping services.

Shipping Costs Below $34.00

If the actual shipping cost is less than $34.00, we will refund the difference.

Example: If shipping costs $27.00, the customer will receive a $7.00 refund.

Shipping Costs Above $34.00

If the actual shipping cost exceeds $34.00 by $5.00 or more, the customer will receive an invoice for the difference.

Example: If shipping costs $45.00, an additional $11.00 invoice will be issued.

Additional Invoice Deadline

Additional international shipping invoices must be paid within 24 hours of being issued.

Orders requiring additional payment will remain on hold until the balance is paid.

If payment is not received within 24 hours, the order will be automatically canceled.

Any applicable refund will be processed in accordance with our policies and applicable laws.

Customs Duties & Import Taxes

International customers are responsible for applicable:

• Customs duties

• VAT

• Import taxes

• Customs clearance fees

• Other destination specific charges

These fees are not included in our international shipping charge.

Aspiring Aromas does not control customs procedures, government imposed charges, or import restrictions.

Customers are responsible for reviewing their country's import requirements before purchasing.

Shipments refused, abandoned, or returned due to unpaid customs charges may not qualify for refunds or replacements, except where required by law.

12. ROUTE PACKAGE PROTECTION

Aspiring Aromas offers optional Route Package Protection at checkout.

We strongly recommend purchasing Route Protection to help protect eligible shipments against loss, theft, or damage during transit.

If Route Protection Is Purchased

Customers should submit eligible claims directly through Route.

Claims are subject to Route's terms, coverage requirements, and approval process.

If Route Protection Is Declined

The order will not have coverage through Route.

Customers may need to pursue eligible shipping related claims directly with the carrier.

Aspiring Aromas' responsibility for carrier related issues remains subject to applicable consumer protection laws.

Route Protection does not necessarily cover customs fees, import taxes, customs seizures, or every shipping delay.

13. PACKAGES MARKED AS DELIVERED

If your tracking information indicates that a package was delivered but you have not received it, please complete the following steps.

Step 1: Allow 24–48 hours, as some carrier delivery scans may occur before the package is located or physically delivered.

Step 2: Check your mailbox, porch, property, parcel lockers, leasing office, and other designated delivery areas.

Step 3: Ask household members, neighbors, or building management whether they accepted the package.

Step 4: Contact the shipping carrier for additional delivery information.

If Route Protection Was Purchased

Submit an eligible claim directly through Route for review.

If Route Protection Was Not Purchased

Contact the shipping carrier to initiate a missing package inquiry or claim.

Customers may also contact our support team for assistance reviewing available shipment information.

Refunds and replacements are not automatically provided for packages marked delivered. Each situation remains subject to applicable laws and any relevant coverage terms.

14. DEFECTIVE, INCORRECT & MISSING ITEMS

We carefully inspect and package our products before shipment.

However, if an order arrives defective, incorrect, or missing an item, customers should contact us within 7 days of delivery.

Email: help@aspiringaromas.com

Please provide:

• Full name

• Order number

• Description of the issue

• Clear photographs or videos, when applicable

Our team will review the information and determine an appropriate resolution.

Important for Split Shipments

Because Aspiring Aromas operates fulfillment centers in Georgia and Pennsylvania, some orders may arrive in multiple packages.

Customers should check all tracking notifications before reporting an item as missing.

Product Issue Resolutions

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another remedy consistent with our policies and applicable laws.

Reporting an issue does not automatically guarantee a particular resolution.

The 7-day reporting request does not limit any longer period or remedy required by applicable law.

15. MELTING, SETTLING & TEXTURE CHANGES

Our handcrafted body care products contain oils, butters, emulsifiers, waxes, and other cosmetic ingredients that may respond to temperature fluctuations.

During shipping or storage, products may experience:

• Softening or partial melting

• Air pockets or settling

• Changes in whipped volume

• Minor texture variations

• Changes in firmness or consistency

These changes do not automatically indicate a defective product.

What Should I Do If My Product Arrives Softened?

Allow the product to gradually return to room temperature.

Certain butter based products may regain firmness after brief refrigeration, although their original whipped texture may not fully return.

Emulsified creams should not be repeatedly frozen, overheated, or exposed to extreme temperatures.

Refunds & Replacements

Minor temperature related changes that do not compromise product quality are not automatically eligible for refunds or replacements.

However, products exhibiting significant separation, leakage, contamination, unusual odors, or other signs of deterioration should be reported to customer support.

16. CRYSTALLIZATION IN DRY BODY OILS

Certain fragrance ingredients used in our Dry Body Oils may crystallize or become cloudy when exposed to cooler temperatures.

This can result in small visible particles, cloudiness, or temporary thickening.

Such changes do not necessarily indicate that the product is defective.

How to Address Crystallization

1. Bring water to a boil, then remove it from the heat.

2. Allow the water to cool until comfortably warm.

3. Ensure the Dry Body Oil bottle is tightly sealed.

4. Place the bottle upright in the warm water for approximately 10 minutes, keeping the cap and pump above the waterline.

5. Remove the bottle and gently shake it.

6. Allow the product to return to room temperature before use.

Never place the bottle in boiling water, microwave it, or heat it directly on a stove.

Crystallization may reoccur if the product is exposed to cooler temperatures.

If the product develops an unusual odor, persistent separation, or particles that do not dissolve after gentle warming, discontinue use and contact customer support.

17. FRAGRANCE CARE, MAIL SHOCK & SCENT PERCEPTION

Fragrance performance and perception vary from person to person.

Factors such as skin chemistry, environmental conditions, fragrance composition, and individual scent sensitivity can affect how a fragrance smells.

Mail Shock

Mail shock is a commonly used term describing temporary changes in fragrance perception following exposure to temperature fluctuations during shipping.

A fragrance may initially smell softer or slightly different after delivery.

We recommend allowing fragrances to rest in a cool, dark location for several days before evaluating their scent.

Some fragrances may continue to evolve over time.

However, resting does not guarantee increased strength or longevity.

Fragrance Preferences

Personal scent preferences are subjective.

A fragrance smelling different from a customer's expectations does not automatically indicate a defect.

Concerns will be reviewed individually in accordance with our policies and applicable laws.

18. WHAT IS NOT AUTOMATICALLY CONSIDERED A PRODUCT DEFECT?

Certain characteristics may naturally occur in handcrafted fragrances and body care products.

Examples include:

• Minor differences in color or appearance.

• Gradual vanilla related discoloration.

• Normal settling or air pockets.

• Minor temperature related softening.

• Reversible crystallization in oils.

• Slight batch to batch variations.

• Individual differences in fragrance perception.

These characteristics do not automatically indicate a defective product.

However, customers should report products with unusual odors, visible mold, significant separation, leakage, or other unexpected signs of deterioration.

Nothing in this section excludes remedies for genuinely defective or unsafe products under applicable law.

19. DISCOUNTS, PROMOTIONS & ORDER COMBINING

Discount codes must be applied at checkout.

Discount codes cannot be added retroactively after an order has been completed.

If a customer forgets to apply a code, they may place a new order using the correct discount and request cancellation of the original order within the permitted 4-hour cancellation window.

Promotional codes are subject to their advertised terms and expiration dates.

Combining Orders

Aspiring Aromas does not combine separate orders.

Each order is processed individually.

Shipping charges associated with separate orders are not automatically combined or refunded.

20. CHARGEBACKS & PAYMENT DISPUTES

We encourage customers to contact our support team before initiating a payment dispute so we have an opportunity to review and address their concerns.

Customers retain the right to dispute charges through their financial institution or payment provider in accordance with applicable laws and payment network rules.

If a dispute is initiated, Aspiring Aromas may provide relevant transaction records, order confirmations, shipping information, and customer communications to the payment provider.

We reserve the right to contest disputes when we believe the charge was valid and the order was handled in accordance with our policies.

Nothing in these Terms and Conditions limits a customer's lawful chargeback or consumer protection rights.

21. ORDER ACCEPTANCE & RIGHT TO REFUSE SERVICE

Aspiring Aromas reserves the right to refuse, limit, or cancel orders for lawful and legitimate business reasons.

These may include, but are not limited to:

• Suspected fraudulent activity or unauthorized transactions.

• Payment verification concerns.

• Inventory discrepancies or product availability issues.

• Pricing or listing errors.

• Inaccurate or misleading customer information.

• Suspected misuse of our website, products, or services.

• Repeated violations of our purchasing policies.

• Reasonable concerns that purchases are being made primarily for unauthorized commercial exploitation of our proprietary materials, confidential information, or protected intellectual property.

• Documented attempts to misrepresent, counterfeit, or unlawfully reproduce Aspiring Aromas products, branding, packaging, or other legally protected elements.

• A documented history of conduct that reasonably threatens our legitimate business interests, intellectual property rights, or customer trust.

Protection of Our Brand & Intellectual Property

Aspiring Aromas invests significant time, research, creativity, and resources into developing our fragrances, body care formulations, branding, and overall product experience.

We take reasonable measures to protect our original creations, confidential business information, trademarks, and other legally protected intellectual property.

We reserve the right to decline future purchases or restrict access to our services when we have a reasonable, documented basis to believe that a customer is engaging in unlawful counterfeiting, intellectual property infringement, misappropriation of confidential information, or other conduct that violates our legal rights.

This provision does not prohibit lawful competition, independent product development, legitimate product comparisons, or other activities permitted by applicable law.

Order Cancellations & Refunds

If Aspiring Aromas determines that an order must be canceled for a lawful business reason, any payment due back to the customer will be refunded to the original payment method.

We reserve the right to take appropriate legal action when necessary to protect our business and intellectual property.

Aspiring Aromas will not refuse service for unlawfully discriminatory reasons or in violation of applicable consumer protection laws.

22. INTELLECTUAL PROPERTY

All original content displayed on the Aspiring Aromas website, including our branding, logos, product descriptions, photographs, graphics, and designs, is owned by Aspiring Aromas or used with appropriate authorization.

Unauthorized reproduction, distribution, or commercial use of protected content is prohibited without prior written permission, except where permitted by law.

23. PRODUCT USE & LIMITATION OF LIABILITY

Customers are responsible for reviewing product descriptions, ingredient information, and usage instructions before using our products.

Products should be used only as directed.

Customers should discontinue use if irritation or an unexpected reaction occurs.

Aspiring Aromas is not responsible for losses resulting from improper product use to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

24. PRIVACY POLICY

We respect our customers' privacy and are committed to handling personal information responsibly.

Please refer to our separate Privacy Policy for information about how personal information is collected, used, stored, and protected.

25. CHANGES TO TERMS & CONDITIONS

Aspiring Aromas reserves the right to update these Terms and Conditions when necessary.

Updates will be posted on our website with a revised effective date.

Changes will apply prospectively, unless otherwise permitted or required by law.

Terms applicable to a completed purchase will not be retroactively changed in a manner that unlawfully removes the customer's existing rights.

26. GOVERNING LAW

These Terms and Conditions are governed by the applicable laws of the State of Georgia and the United States, without excluding mandatory consumer protections that may apply in a customer's jurisdiction.

Any legal proceedings will be handled in accordance with applicable jurisdiction and venue requirements.

27. CUSTOMER SUPPORT

For questions regarding orders, products, shipping, or these Terms and Conditions, please contact:

Aspiring Aromas Customer Support

Email: help@aspiringaromas.com
Website: www.aspiringaromas.com

Business Days: Monday–Friday, excluding observed holidays.

Response Time: Please allow 1–3 business days.

During product launches, restocks, and periods of high order volume, response times may be longer.

We respond to customer inquiries in the order received.

ACKNOWLEDGMENT OF TERMS

By placing an order with Aspiring Aromas, you acknowledge that you have had the opportunity to review our Terms and Conditions, including our policies regarding:

• Order processing and shipping timeframes

• The 4-hour cancellation window

• Final sales, returns, and refunds

• Multiple fulfillment centers and split shipments

• Shipping labels and tracking notifications

• International shipping adjustments

• Package protection and delivery concerns

• Handmade product variations

• Vanilla-related discoloration

• Melting, crystallization, and texture changes

• Product issues and customer support procedures

Your purchase is subject to these policies and all applicable consumer protection laws.

THANK YOU FOR SUPPORTING ASPIRING AROMAS

At Aspiring Aromas, every order represents more than a purchase. It represents the trust our customers place in our creativity, craftsmanship, and dedication.

From our fulfillment centers in Georgia and Pennsylvania, we work diligently to prepare products that reflect our passion for fragrance and luxury body care.

We sincerely appreciate your patience, understanding, and continued support as our small business grows.

With sincere appreciation,
The Aspiring Aromas Team