FAQ

Processing, Cancellations, & Turnaround Time

All Aspiring Aromas products are handcrafted with care and fulfilled in high volumes, particularly during restocks, launches, and promotional periods. Because of the nature of handmade production, each order requires dedicated time to ensure quality, consistency, and attention to detail.

In Stock Items

Our standard processing time for in-stock items is 7–14 business days (excluding weekends and holidays). This timeframe allows us to carefully prepare, package, and quality-check your order before shipment.

Processing time does not include transit time once the package has been handed to the carrier.

Preordered Items

For preorder items, our standard processing time is 15–30 business days (excluding weekends and holidays). Preorders are made or restocked specifically to fulfill incoming demand, which may include production, curing, batching, labeling, and packaging. Please note that processing time does not include shipping/transit time. Once your package has been handed over to the carrier, delivery speed is determined by the shipping method selected at checkout and the carrier’s operations.

If you notice another customer's order being shipped before yours, or if you placed multiple orders that didn't all ship together, please know that it just means those items were ready to go sooner.

If there happens to be a delay that goes beyond the indicated processing timeframe, we will ensure to keep you updated. You can always check the estimated processing times in your confirmation email, on all our social media channels, and most importantly, on our website.

Order Fulfillment Details

Because each order is individually prepared, shipments may not always be dispatched in the exact order they were received. Certain orders may be completed sooner depending on product availability. There may be instances where we are waiting on:

• Specific bottle sizes or packaging components
• Labels or branding materials
• Freshly produced fragrance batches or restocked items

If you notice another customer’s order shipping before yours, or if multiple orders placed by you do not ship together, this simply means those items were ready for dispatch sooner.

Order Modifications & Cancellations

Aspiring Aromas offers a limited 8-hour window from the time your order is placed to request any modifications or cancellations. Within this 8-hour timeframe, you may contact us at help@aspiringaromas.com with your request. After the 8 hour window, your order is considered final and locked into processing. At this stage:

• Orders cannot be modified, edited, or updated
• Orders cannot be cancelled for any reason
• No changes can be made to items, quantities, shipping addresses, or applied discounts

This is because orders begin entering our production, batching, and fulfillment workflow, where materials, inventory, and labor are allocated specifically to your purchase.

Customer Resonsability

It is the customer’s responsibility to ensure that all order details are accurate at checkout, including:

• Selected products and quantities
• Shipping address and contact information
• Applied discount codes.
Failure to review your order prior to submission does not qualify for exceptions.

All Sales Are Final

Due to the handmade, personal, and hygienic nature of our products, all sales are final.

Aspiring Aromas does not offer refunds, returns, exchanges, or order cancellations for any reason once an order has been placed.

Chargeback & Dispute Policy

By placing an order with Aspiring Aromas, you acknowledge and agree that:

• You understand and accept the 8-hour modification and cancellation window
• You agree that no changes or cancellations will be permitted after this timeframe
• You accept that your order becomes final after the 8-hour window expires

Any chargebacks or payment disputes initiated for order cancellations, modifications, or changes outside of this policy will be formally contested with supporting documentation, including:

• Timestamped order confirmation
• Policy acknowledgment at checkout
• Processing and fulfillment records

Contact

To request a modification or cancellation within the allowed window, please contact: 📧 help@aspiringaromas.com Include your order number and request details for the fastest assistance.

Delays & Communication

While we strive to meet all stated processing timelines, delays may occasionally occur due to high order volume, supply restocks, or production needs. If your order exceeds the listed processing timeframe, we will proactively provide updates. For the most accurate and up-to-date processing information, please refer to:

• Your order confirmation email
• Our official website
• Our social media platforms

Address Accuracy

Customers are solely responsible for ensuring that all shipping information provided at checkout is complete and accurate, including the correct name, street address, apartment or unit number (if applicable), city, state, and ZIP code. Aspiring Aromas is not responsible for orders shipped to an incorrect or incomplete address due to customer error. Orders delivered to the address provided at checkout are considered successfully fulfilled and are not eligible for refunds or replacements. If you notice an error in your shipping information, please contact us immediately at help@aspiringaromas.com. While we will do our best to accommodate changes, we cannot guarantee address updates once your order has been processed or shipped.

Returned Packages & Reshipping

If a package is returned to us due to an incorrect or insufficient address, failure to claim the package, or refusal of delivery, the customer will be responsible for a $6.50 reshipping fee to have the order sent out again. Reshipping fees must be paid in full before the order is re-shipped. Please note that original shipping fees are non-refundable, and we are not responsible for any additional fees incurred due to address errors.

Lost, Delayed, or Stolen Packages – Not Covered Without Route Protection

Once a package has been marked as “delivered” by the shipping carrier, Aspiring Aromas is no longer responsible for the package. At that point, the shipment is considered successfully fulfilled on our end. We are not liable for packages that are lost, delayed, stolen, or misplaced after delivery, including situations involving:

• Incorrect delivery by the carrier
• Theft or porch piracy
• Delivery to shared spaces (apartments, mailrooms, lockers, etc.)
• Packages marked as delivered but not immediately located

We strongly recommend ensuring that your delivery location is secure and reliable. If needed, consider shipping to a trusted address, workplace, or requesting carrier hold/pickup options when available. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. This email will be sent to the email address provided at checkout, so please ensure your contact information is entered correctly. Please allow 24–72 hours for tracking updates to begin reflecting movement within the carrier’s system. It is normal for tracking to show as “label created” or “awaiting item” during the initial stage before the package is scanned and in transit. Once your package has been handed over to the shipping carrier, Aspiring Aromas is no longer responsible for shipping delays, transit issues, or delivery timeframes, as these are determined solely by the carrier. Delays may occur due to weather conditions, high shipping volumes, holidays, or other unforeseen circumstances. We recommend monitoring your tracking information closely for the most up-to-date delivery status. If you experience significant delays or issues with tracking updates, please contact the shipping carrier directly for further assistance, as they will have the most accurate and current information regarding your package.

Tracking & Claims

If your tracking information shows that your package has been delivered but you are unable to locate it, we recommend:

• Checking around your property (porch, side doors, mailbox, leasing office, etc.)
• Confirming with neighbors or household members
• Allowing up to 24 hours, as some carriers may mark packages as delivered slightly before final drop-off

If the package is still missing, you must file a claim directly with the shipping carrier. The carrier will have access to GPS delivery data and additional tracking details needed to investigate. While we are always happy to guide you through the process, Aspiring Aromas does not issue refunds or replacements for packages marked as delivered.

Spills, Leaks & Damaged Items- Not Covered Without Route Protection

At Aspiring Aromas, we take great care in packaging every order to ensure it arrives safely. Each product is securely prepared and inspected prior to shipment. However, in the rare event that your order arrives spilled, leaking, damaged, or defective, we are here to assist.

Route Package Protection Coverage:

If Route Package Protection was selected at checkout, issues involving spilled, leaking, or damaged items are covered through Route. In these cases, customers must file a claim directly with Route for review and resolution (replacement or refund, if approved). If Route Protection was not selected, all claims will be handled under Aspiring Aromas’ replacement policy outlined below.

Eligibility for Replacement

Replacements are offered for qualifying issues on a case-by-case basis. To be eligible:

• You must contact us within 48 hours of confirmed delivery
• The item must be unused (aside from inspection)
• The issue must be reported with proper documentation

Required Documentation

To properly assess and resolve the issue, customers are required to provide clear, well-lit photos of:

• The damaged or leaking item
• The full packaging (including inner packaging and cushioning)
• The shipping box (showing any visible damage, if applicable)
• The shipping label on the box

Failure to provide sufficient photo evidence may result in the claim being denied.

Resolution

Please note: • If Route Protection was purchased, resolution (replacement) will be handled directly through Route based on their approval process • If Route Protection was not purchased, replacements are not issued for items that arrive spilled, leaking, or damaged. In conclusion, a replacement is the sole resolution for approved claims through Aspiring Aromas If your claim is approved, a replacement item will be sent out within our current processing timeframe. In some cases, if the original item is out of stock, we may offer a comparable replacement or store credit at our discretion.

All Sales Final

Due to the handmade, made-to-order, and personal nature of all Aspiring Aromas products, all sales are final. We do not offer: Refunds Once an order has been placed and enters our processing queue and production workflow cancellations will not be granted. Because materials, batching, and preparation begin shortly after purchase, orders cannot be modified or canceled outside of our 8hr cancellation window.

Customer Acknowledgment & Agreement

By placing an order with Aspiring Aromas, you explicitly acknowledge and agree that:

• You have read, understood, and accepted all policies listed on our website, including our Shipping Policy and Processing Timeframes
• You understand that all products are handcrafted and may require extended processing times
• You agree that all sales are final and are not eligible for refunds, late cancellation request, or exchanges under any circumstances outside of approved replacement claims (as outlined in our policy)
• You accept responsibility for reviewing all order details, including product selections and shipping information, prior to checkout

Chargeback & Dispute Policy

By completing your purchase, you agree not to initiate a chargeback or payment dispute for reasons that are clearly outlined within our policies, including but not limited to:

• Processing times if still within our stated timeline
• Shipping carrier delays
• Dissatisfaction based on personal preference
• Address errors provided at checkout
• Shipping-related issues (lost, stolen, or damaged packages) when Route Package Protection was not selected at checkout

Aspiring Aromas provides the option to purchase Route Package Protection at checkout for coverage against loss, theft, or damage during transit. By opting out of Route Package Protection, you acknowledge and agree that:

• Your order is not eligible for shipping protection coverage
• You assume full responsibility for any shipping-related issues
• Any claims must be filed directly with the shipping carrier
• Aspiring Aromas is not responsible for issuing refunds or replacements for these issues

Any chargebacks filed in violation of this agreement may be formally disputed with supporting documentation, including but not limited to:

• Proof of policy acknowledgment at checkout
• Order confirmation and timestamps
• Processing and fulfillment records
• Carrier tracking and delivery confirmation
• Evidence that Route Protection was declined at checkout

We reserve the right to:

• Deny future purchases
• Block access to our services
• Provide all necessary documentation to financial institutions to contest invalid disputes.