REFUNDS, RETURNS, CHARGEBACKS & DISPUTES

ALL SALES ARE FINAL

At Aspiring Aromas, we take pride in creating handcrafted fragrances and luxury body care products with care, precision, and attention to detail.

Due to the handmade, made to order, personal use, and hygienic nature of our products, ALL SALES ARE FINAL, SUBJECT TO APPLICABLE LAW AND THE EXCEPTIONS EXPRESSLY OUTLINED IN OUR POLICIES.

Many of our products are prepared specifically for customer orders. Once production and fulfillment begin, materials, labor, and resources are allocated to completing those purchases.

For these reasons, we do not offer returns, exchanges, or refunds for changes of mind, personal fragrance preferences, or other non defect related reasons.

Important: Our 4-Hour Cancellation Policy

Customers have 4 hours from the exact time an order is placed to submit a cancellation request.

The cancellation window begins immediately, regardless of whether an order is placed during business hours, after hours, on a weekend, or during a holiday.

Cancellation requests must be emailed to help@aspiringaromas.com within 4 hours of purchase.

Requests submitted within the permitted timeframe will be honored, even if our customer support team does not review them until the next business day.

Once the 4-hour window expires, orders cannot be canceled at the customer's request, except where required by law.

This cancellation policy applies to ready to ship, preorder, and made to order products.

NO RETURNS OR EXCHANGES

For hygiene, safety, and quality control reasons, Aspiring Aromas does not generally accept returns or exchanges of fragrance and body care products.

Once products have left our facility, we cannot verify their storage, handling, or use. Returned personal-care products generally cannot be placed back into inventory or resold.

Our no return policy applies to purchases involving:

• Changes of mind after purchase.

• Personal dissatisfaction with a fragrance or product.

• Fragrance preferences or unmet scent expectations.

• Incorrect product selections made by the customer.

• Incorrect sizes, quantities, or fragrance choices selected at checkout.

• Orders placed without reviewing product descriptions.

• Processing delays that remain within the advertised timeframe.

• Minor variations associated with handcrafted products.

• Normal vanilla related discoloration in body care products.

• Minor temperature related softening, settling, or reversible crystallization.

Allergies & Skin Sensitivities

Customers are responsible for reviewing available product ingredient information and considering known allergies or sensitivities before use.

We recommend patch testing new body care products before full application.

Individual allergic reactions or sensitivities do not automatically qualify a product for return or refund.

However, concerns involving potentially defective, contaminated, mislabeled, or unsafe products will be reviewed separately in accordance with applicable laws.

REFUND POLICY

Aspiring Aromas does not issue refunds for non defect related reasons unless otherwise stated in our policies or required by law.

Refunds Are Generally Not Provided For:

1. Personal Fragrance Preferences

Fragrance is subjective. Scent perception varies depending on individual preferences, skin chemistry, environmental conditions, and fragrance composition.

A fragrance smelling different from a customer's expectations does not automatically indicate a defective product.

2. Changes of Mind or Ordering Errors

Customers are responsible for reviewing product selections, sizes, quantities, and fragrance choices before completing checkout.

Orders placed incorrectly by the customer remain subject to our 4-hour cancellation policy.

3. Processing Times Within the Advertised Window

Our preorder and made to order products generally require 2–6 weeks or sooner for processing and shipping, unless another timeframe is advertised.

Orders that remain within the processing timeframe provided at purchase are not automatically considered delayed.

4. Normal Handmade Product Variations

Minor variations in product appearance, color, texture, fragrance intensity, or settling are natural characteristics of certain handcrafted products.

These variations do not automatically qualify a product for a refund.

5. Vanilla Related Discoloration

Certain fragrance ingredients, including vanillin and ethyl vanillin, may naturally cause body creams to develop beige, orange, tan, golden, or brown coloration over time.

Gradual, uniform discoloration associated with these ingredients does not automatically indicate spoilage or a defective product.

6. Reversible Crystallization or Minor Temperature Related Changes

Certain oils and body care formulations may experience cloudiness, crystallization, softening, or settling due to temperature fluctuations.

These changes do not automatically indicate a product defect.

7. Customer Provided Address Errors

Customers are responsible for ensuring their shipping information is accurate and complete.

Orders returned because of incorrect or incomplete customer provided addresses may require additional shipping fees.

8. Carrier Related Delivery Issues

Carrier delays, rerouting, lost packages, and packages marked delivered are reviewed under our Shipping and Package Protection policies.

Refund eligibility depends on the circumstances, applicable coverage, and legal requirements.

When May a Refund or Replacement Be Considered?

We understand that genuine order issues can occur.

Customers should contact our support team within 7 days of delivery if an order arrives:

• Damaged or leaking.

• With a defective product.

• With an incorrect item.

• Missing an item that is not part of a separate shipment.

• With signs of contamination or significant product deterioration.

Please email help@aspiringaromas.com with your full name, order number, description of the issue, and clear photographs or videos when applicable.

Our team will review the concern and determine an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another remedy consistent with our policies and applicable laws.

Submitting a complaint does not automatically guarantee a specific resolution.

The 7-day reporting request does not limit any longer period or remedy required by law.

ROUTE PACKAGE PROTECTION

Aspiring Aromas offers optional Route Package Protection at checkout.

We strongly recommend purchasing Route Protection to help safeguard eligible shipments against loss, theft, or damage during transit.

Coverage is subject to Route's terms, eligibility requirements, exclusions, and claims approval process.

If Route Protection Is Purchased

Customers who purchase Route Protection should submit eligible claims directly through Route.

Depending on the coverage terms, eligible incidents may include:

• Packages lost during transit.

• Packages marked delivered but missing.

• Packages damaged during shipping.

Route will review the claim and determine the appropriate resolution under its coverage terms.

Purchasing Route Protection does not guarantee approval of every claim.

If Route Protection Is Declined

Customers who decline Route Protection acknowledge that their order will not have coverage through Route.

In the event of a shipping related issue, customers may need to pursue eligible claims directly with the shipping carrier.

Aspiring Aromas does not automatically issue refunds or replacements for carrier related loss, theft, or damage when Route Protection was declined.

However, declining Route Protection does not waive any rights or remedies provided by applicable consumer protection laws.

Damaged Packages, Leaks & Spills

If your package arrives damaged or a product has leaked during transit, please contact our customer support team within 7 days of delivery.

If Route Protection was purchased: Eligible shipping damage claims should be submitted through Route.

If Route Protection was declined: Our team may review the circumstances and determine whether a replacement or another resolution is appropriate under our Damaged Items Policy and applicable law.

Please retain the original packaging and provide photographs of the damaged package and affected products whenever possible.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

1. Allowing 24–48 hours for possible carrier delivery or scanning discrepancies.

2. Checking your mailbox, porch, parcel lockers, leasing office, and other designated delivery areas.

3. Asking household members or neighbors whether they accepted the package.

4. Contacting the shipping carrier for additional delivery information.

If Route Protection was purchased, submit an eligible claim through Route.

If Route Protection was declined, contact the carrier to initiate a missing package inquiry.

You may also contact Aspiring Aromas for assistance reviewing available shipment information.

Please Note: A carrier's delivered status does not automatically resolve every delivery dispute. Any applicable legal rights remain in effect.

CHARGEBACKS & PAYMENT DISPUTES

Aspiring Aromas is committed to maintaining fair, transparent, and consistent purchasing policies.

We encourage customers to contact our customer support team before initiating a payment dispute so we have an opportunity to investigate and address their concerns.

Customer Support: help@aspiringaromas.com

Customer Acknowledgment

By completing a purchase, customers acknowledge that they have had the opportunity to review our applicable policies, including:

• Processing and shipping timeframes.

• Our 4-hour cancellation policy.

• Final sale, return, and refund restrictions.

• Product descriptions and fragrance information.

• Handmade product variations.

• Shipping and delivery procedures.

• Optional Route Package Protection.

• Customer responsibilities regarding shipping addresses and order accuracy.

Customers are responsible for reviewing these details before completing checkout.

How Aspiring Aromas Handles Payment Disputes

Customers retain the right to dispute charges through their bank, credit card issuer, or payment provider in accordance with applicable laws and payment network rules.

Aspiring Aromas reserves the right to formally contest payment disputes when our records indicate that the transaction was valid and the order was handled in accordance with our policies and applicable law.

When responding to a dispute, we may provide relevant documentation to the payment provider.

This documentation may include:

• Order confirmation and transaction records.

• Evidence of policy acknowledgment at checkout.

• Product descriptions and advertised processing timeframes.

• Order fulfillment and shipping records.

• Tracking information and carrier delivery confirmation.

• Records showing whether Route Protection was purchased or declined.

• Customer service correspondence.

• Cancellation requests and associated timestamps.

• Relevant documentation concerning the reported issue.

All payment disputes are subject to review and determination by the applicable financial institution or payment provider.

Fraudulent or Abusive Payment Activity

Aspiring Aromas takes suspected payment fraud and misuse of our services seriously.

Where we have a reasonable, documented basis to believe that a customer has engaged in fraudulent transactions, knowingly submitted false information, or repeatedly misused our services, we reserve the right to take appropriate lawful action.

Depending on the circumstances, this may include:

• Additional verification requirements for future purchases.

• Refusal or cancellation of future orders for legitimate business reasons.

• Restriction of access to purchasing services where legally permitted.

• Submission of relevant evidence to payment processors or financial institutions.

• Pursuing lawful remedies for demonstrable losses resulting from fraudulent conduct.

A customer exercising a lawful chargeback or dispute right will not, by itself, be treated as evidence of fraud.

CUSTOMER AGREEMENT & POLICY ACKNOWLEDGMENT

By completing a purchase with Aspiring Aromas, customers acknowledge that they have had the opportunity to review our Terms and Conditions and applicable store policies.

These include:

• All Sales Final Policy.

• 4-Hour Cancellation Policy.

• Refund and Return Restrictions.

• Processing and Shipping Timeframes.

• Shipping Address Responsibilities.

• Route Package Protection.

• Handmade Product Characteristics.

• Product Issue Reporting Procedures.

• Payment Dispute Policies.

These policies are designed to establish clear expectations and maintain consistency throughout our ordering and fulfillment process.

All policies remain subject to applicable consumer protection laws and legally required customer rights.

A FINAL NOTE FROM ASPIRING AROMAS

As a small business, we invest significant time, resources, and care into developing and preparing our handcrafted fragrances and luxury body care products.

Our policies help us maintain an organized production process while ensuring that every order receives the attention it deserves.

We sincerely appreciate our customers taking the time to review these policies before purchasing.

Thank you for supporting Aspiring Aromas and allowing us to share our creativity and passion with you.

With sincere appreciation,
The Aspiring Aromas Team